Step 1: Navigate to the AFRIDAX Exchange Website
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Open your preferred web browser and go to https://exchange.afridax.com.
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Once the website has loaded, click on the Login button to access the login page.
Step 2: Select the ‘Forgot Password’ Option
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If you cannot remember your password, click on the Forgot Password link located beneath the login fields.
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This will direct you to a page where you can initiate the password reset process.
Step 3: Enter Your Registered Email Address
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On the password recovery page, enter the email address associated with your AFRIDAX account.
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Make sure to provide the correct email address registered with your account to avoid any issues with receiving the reset instructions.
Step 4: Submit Your Request
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After entering your email address, click the Submit button to send your password reset request.
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An email containing a password reset link will be sent to the provided address.
Step 5: Check Your Email and Reset Your Password
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Open your email inbox and locate the password reset email from AFRIDAX.
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If the email isn't in your inbox, check your spam or junk folders.
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Click on the reset link in the email, which will redirect you to a secure page where you can enter and confirm your new password.
Final Considerations:
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Make sure your new password meets the platform’s security requirements (e.g., minimum length, special characters).
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If you do not receive the reset email within a few minutes, verify your email service provider's settings or confirm the accuracy of the email address you entered.
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After successfully resetting your password, you can log in to your AFRIDAX account with your new credentials.
Need Assistance?
If you encounter any issues or have questions regarding the deposit process, our support team is available to assist you. Please submit a support request via the platform, and we will promptly address your inquiries. You can view our status page here.