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Deleting your Cookies and other Site Data

Last updated on Nov 08, 2024

Clearing Browser Cookies and Cache

To resolve browsing issues, clearing your cookies and cache can often help. For most browsers, you can quickly access the necessary settings by pressing CTRL + Shift + Delete. This will open the browser settings page, where you can select to clear your cookies. Please ensure you only clear cookies unless you wish to remove additional data such as your browsing history.

After clearing your cookies, close the tab where you experienced the issue, then reopen it to refresh your session.

If the shortcut does not work or you require more detailed instructions, please follow the step-by-step guides for various browsers below:

Google Chrome (Desktop)

  1. Click the Tools menu (three vertical dots) in the top-right corner of your browser.

  2. Select History.

  3. In the left-hand menu, click Clear browsing data.

  4. Set the Time range to All time.

  5. Check the boxes for Cookies and other site data and Cached images and files.

  6. Click Clear data.

For Windows users: Close and reopen Chrome for changes to take effect.
For macOS users: Go to the Chrome menu in the top menu bar and select Quit to apply the changes.

Google Chrome (iOS)

  1. Open the Google Chrome app on your iOS device.

  2. Tap the menu icon (three horizontal dots) in the bottom-right corner.

  3. Select Settings.

  4. Tap Privacy.

  5. Choose Cookies, Site Data, and Cached Images and Files.

  6. Set the Time range to All time.

  7. Tap Clear Browsing Data at the bottom of the screen.

  8. Confirm by tapping Clear Browsing Data again.

Mozilla Firefox (Desktop)

  1. Click the Tools menu (three horizontal lines).

  2. Select Options (or Preferences on macOS).

  3. In the left-hand menu, choose Privacy & Security.

  4. Under Cookies and Site Data, click the Clear Data button.

  5. Select Cookies and Site Data and Cached Web Content, then click Clear.

For Windows users: Close and reopen Firefox to apply the changes.
For macOS users: Go to the Firefox menu in the top menu bar and select Quit to finalize the changes.

Safari (macOS)

  1. Click Safari in the top menu bar.

  2. Select Preferences.

  3. Click the Privacy tab.

  4. Click Manage Website Data.

  5. Click Remove All, then confirm by selecting Remove Now.

  6. To apply the changes, select Quit from the Safari menu.

Safari (iOS)

  1. Open the Settings app on your iOS device.

  2. Scroll down and select Safari.

  3. Tap Clear History and Website Data.

  4. Confirm by selecting Clear History and Data.

  5. The Clear History and Website Data button will turn grey once the cache and cookies have been successfully cleared.

Microsoft Edge (Windows 10)

  1. Click the Tools menu (three horizontal dots) in the top-right corner and select Settings.

  2. On the left-hand side, click Privacy, search, and services.

  3. Under the Clear browsing data section, click Choose what to clear.

  4. Select Cookies and other site data and Cached images and files.

  5. Click Clear now.

Afterward, close and reopen Microsoft Edge to apply the changes.

By following these steps, you can effectively clear your browser's cache and cookies, helping to resolve any issues you may be experiencing on our platform.