Not Satisfied with the Support You Received?
At AFRIDAX, we are committed to providing exceptional service and ensuring that our users have the best possible experience. If you feel that the support you received did not meet your expectations, we sincerely value your feedback and are dedicated to addressing any concerns you may have.
Submit a Complaint
Customers may submit a complaint by sending an email to our complaints address [email protected].
If it is not a complaint matter, you will be instructed to contact support at [email protected]
Please include the following information:
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Your contact details, including your full name, and an email address where you can be contacted
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A complete explanation of your complaint. Please include as much information as possible to allow us to address your complaint. Your complaint should show how AFRIDAX has violated a contract or the law, or significantly harmed, prejudiced, or inconvenienced you, or treated you unfairly, or made you dissatisfied.
We take all feedback seriously and will review your complaint promptly. Our goal is to resolve any issues in a fair, timely, and respectful manner, and we will work diligently to ensure that your concerns are addressed.
Important Information
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Our platform is available 24/7, allowing you to log a complaint at any time. While our staff may not be online around the clock, your complaint will be recorded, and all responses will be promptly communicated to you via email.
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Please note: This form is exclusively for submitting complaints and will be directed to the appropriate team handling such matters. If you are experiencing an issue or need immediate assistance, we recommend first checking our Status Page for updates or connect with our support team for real-time help.
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Your Feedback Matters: We genuinely appreciate your insights and will use them to continually improve our services, ensuring a better experience for all our users.
If we are unable to resolve your complaint, you have the option to escalate it to the FAIS Ombud.
The Ombud serves as a redress mechanism for any improper financial advice or services you believe were provided by a financial services provider. For detailed guidance, please visit https://www.faisombud.co.za/.
Kindly note that complaints must be lodged with the Ombud within six months.
This article serves as a supplementary resource to be used alongside the Complaints Policy available on our website.
Thank you for choosing AFRIDAX. We remain dedicated to addressing your concerns and improving your experience with our platform.