Step 1:

Log In to Your AFRIDAX Account

• Navigate to https://exchange.afridax.com in your preferred web browser.

• Enter your username and password or use the GOOGLE Single Sign on button to access your AFRIDAX Exchange account.

• If you do not have an account, complete the Create Account (Sign Up) process before proceeding with the deposit.

Step 2:

2FA Activation

Follow the steps in this article on how to download and setup a 2FA Application on your mobile device.

Reputable 2FA applications are free of charge and will never ask you for credit card details to utilise the service.

NOTE: 
Two-Factor Authentication (2FA) is required to enable Deposit 
and Withdrawal functionality.

Step 3:

Depositing South African Rand (ZAR) & Banking Details

To transfer ZAR from your bank account into your AFRIDAX account, follow the below steps

• Select Wallets from the top menu

• Select SA Rand - ZAR

• Select the Deposit button.

• This will generate a pop-up window containing your unique deposit details, including the bank account information necessary to complete your Rand deposit.

  Ensure You Use the Correct Deposit Reference Number

  

• This reference number is unique to your deposit and ensures your funds are automatically credited to your AFRIDAX account.

• Failure to include this reference number may result in delays or the failure to process your deposit.

Step 4:

Complete Your Deposit

• Once you have noted the necessary deposit details, proceed with your transfer using your chosen payment method (e.g. EFT/bank transfer).

  • Ensure that you use your Deposit Reference Number in your transfer to avoid any delays or complications.

Step 5:

Confirmation

• After completing your deposit, monitor your AFRIDAX account for confirmation of receipt.

• Monitor your email for the "Incoming Deposit Notification" to confirm your account has been credited.

• Depending on the payment method, it may take anywhere from a few minutes to a few hours for the funds to appear in your account. This timeline may change due to Public Holidays and weekends. This is a bank limitation and out of our control.

• Please contact support if you have not used your unique reference number when making a deposit, providing the proof of payment.

Step 6:

Trading

To view Markets and start trading

1. Select Trade from the top menu

2. Select Markets

3. Select a market from the available list to begin trading.

   

4. Refer to our detailed articles for in-depth guidance on using the exchange,
   Deposits and Withdrawals, and How Cryptocurrency Systems Function, Including Transaction Delays

Final Reminder

• To ensure a smooth deposit process, double-check that the Deposit Reference Number is correctly included when making the transfer. This is a critical step to prevent any potential delays in crediting your funds.

• To simplify transferring funds to your AFRIDAX account, we recommend adding AFRIDAX as a beneficiary in your online banking profile.

Need Assistance?

If you encounter any issues or have questions regarding the deposit process, our support team is available to assist you. Please submit a support request to [email protected], and we will promptly address your inquiries. You can view our status page here.