If you wish to delete your account with us, please follow these steps:
Contact Support
To begin the account deletion process, you will need to send a request to our support team from the registered email address associated with your account. Please ensure that your request specifies your desire to close your account.
Identity Verification
Our support team will confirm your identity to ensure that the request to delete your account is legitimate and made by the account holder. Once your identity is verified, we will proceed with closing your account.
Record Retention
Please note, if you wish to reactivate your account after it has been deleted, our team will not be able to accommodate you as the deletion of an account is final. Due to the Financial Intelligence Centre Act (FIC Act), we are required to retain account records for a minimum of 5 years after the account is closed.
Need Assistance?
If you encounter any issues or have questions regarding the deletion process, our support team is available to assist you. Please submit a support request via the platform, and we will promptly address your inquiries. You can view our status page here.