Home Identity Verification

Identity Verification

David Kenneth
By David and 1 other
• 5 articles

Email Verification

Step 1: Log In to Your Account - Navigate to the official AFRIDAX Exchange website at https://exchange.afridax.com. - Enter your username and password to securely access your account. - If you have not yet created an account, complete the registration process before proceeding. Step 2: Access User Settings - After logging in, look at the top-right corner of the webpage for the "User" icon. - Click on the icon to open a drop-down menu with various account settings and preferences. Step 3: Initiate the Verification Process - In the drop-down menu, select the Verification option to access the verification management section of your account. - This section allows you to manage your account security settings, including email and identity verification. Step 4: Verify Your Email Address - In the Verification section, locate the Email Verification option. - Click the Verify button next to it to begin the process of confirming your email address. - This step is crucial for enhancing the security and integrity of your account. Step 5: Confirm Your Email - After clicking the Verify button, check your inbox for an email from AFRIDAX containing a verification link. - Open the email and click the link to confirm your email address. - If you do not see the email in your inbox, please check your spam or junk folder. Important Notes: - Email Delivery: If you do not receive the verification email, try resending it from the AFRIDAX platform. - Security: Confirming your email helps secure your account and is essential for completing other verification steps. Need Assistance If you have any questions, encounter issues, or need further clarification during the verification process, our support team is here to assist you. Simply submit a request through the platform’s support section, and our team will respond promptly to provide the necessary assistance. You can view our status page here.

Last updated on Nov 14, 2024

Identity Verification

Step 1: Access Your Account - Navigate to the AFRIDAX Exchange website at https://exchange.afridax.com. - Enter your username and password to securely log in to your account. - If you do not already have an account, complete the registration process before proceeding with the verification steps. Step 2: Open User Settings - After logging in, locate the User icon in the top-right corner of the webpage. - Click on the icon to open a drop-down menu with various account management options. - From this menu, select Verification to access your verification preferences. Step 3: Access the Verification Section - Selecting the Verification option will present you with the Verification page. - This section allows you to manage security measures, including identity verification, which is required for enhanced account security and regulatory compliance. Step 4: Initiate Identity Verification - In order, complete your 1. Email Verification 2. Phone Verification 3. Personal Information 4. Proof of identity Personal Information Form - After clicking the "Personal Information" Verify button, you will be directed to the identity verification form. - Fill out all required fields carefully, ensuring that all information entered is accurate and up-to-date. - The form may ask for details such as your full name, date of birth, and other personal identification information. Proof of identity - Liveliness & Upload Required Documents - Final step, select "Proof of identity" Verify button, you will be redirected to our 3rd party KYC provider, you will be prompted to upload supporting documents and a proof of liveliness for final verification. - Typically, these documents include: - A government-issued ID (e.g., passport or driver’s license) - Proof of address (e.g., utility bill or bank statement) - Follow the on-screen instructions to securely upload these documents. Important Notes: - Accuracy: Double-check the information you enter on the form to avoid delays in the verification process. - Document Requirements: Ensure that the documents you upload are clear, legible, and meet the platform’s requirements. - Processing Time: The verification process may take some time. You will be notified once your identity has been successfully verified. Need Assistance If you have any questions, encounter issues, or need further clarification during the verification process, our support team is here to assist you. Simply submit a request through the platform’s support section, and our team will respond promptly to provide the necessary assistance. You can view our status page here.

Last updated on Mar 13, 2025

How to Level Up

At AFRIDAX, we offer a tiered verification process to enhance the security of your account and provide access to increased withdrawal limits. Below is a guide on how to level up your account from the unverified status to full verification. - Level 0 - Unverified - Level 1 - Verified - Level 2 - Verified Plus See this article on how to view your level status from your AFRIDAX profile. Unverified Level (Account Creation) Upon creating an account on our platform, you will initially be assigned to the Unverified level. At this stage, you are only required to provide basic information to begin using our services. Requirements: - Name - Email address - Phone number Refer to the Identity Verification article for detailed steps. Once your basic details are entered and your email has been verified, your account will be created. How to Get Started: 1. Sign up on our platform by completing the registration form. 2. Complete the sign-up process to create your account. After account creation, you will be able to deposit and begin to trade. Level 1: Verified (Phone Number, Email & Address Verification) To increase your withdrawal limit, you need to complete Level 1 Verification. This involves verifying your personal details, such as your phone number and physical address, through a simple workflow process. Requirements: - Phone number and email verification - Address Capture - KYC Verification workflow (includes uploading all supporting documents & Liveliness Verification) Steps to Complete Level 1 Verification: 1. Log in to your account. 2. Navigate to the Verification section in your account settings. 3. Verify your phone number and physical address in the fields provided. 4. You will be redirected to our verification platform, complete the verification workflow as instructed to submit your information for review. Once you've successfully submitted the required information and completed the verification workflow and the process passes all verification, your withdrawal limit will be increased, and you'll have access to a broader range of services. PLEASE NOTE! If you fail a step or do not follow the instructions correctly (i.e. don't upload a clear document or fail your liveliness test), our team will have to review your details and process your verification manually, this will take additional time. Level 2: Verified Plus (Source of Funds Declaration) To unlock higher withdrawal limits and comply fully with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, you can apply for Level 2 Verification. This process involves submitting a request to our support team. Requirements: - Source of funds declaration (e.g., employment, investment income, personal savings, etc.) How to Request Level 2 Verification: 1. Contact our support team through the live chat portal or by email. 2. The support agent will issue you with an online link to complete the Source of Funds Deceleration. Be clear about where your funds are coming from (e.g., income from employment, investments, or personal savings). 3. Our team will review your request, and if everything is in order, we will complete your Level 2 verification. Once Level 2 verification is completed, your account will be verified with a higher withdrawal limit available. Levels beyond Verified Plus For any levels beyond the Verified Plus level, you will have to follow similar steps as listed above by applying for your level increase with our support team. Important Notes: - Withdrawal Limits: As you progress through each level, your withdrawal limits will increase. At the Unverified level, you can withdraw a limited amount, at Level 1, your limit will be raised, and with Level 2, you’ll have access to even higher available limits. - Security: Each level of verification increases the security of your account, protecting both you and the exchange from fraud. - Processing Times: Verification at each level may take some time, depending on the volume of requests. You will be notified once your verification has been successfully processed. Need Assistance? If you encounter any issues or have questions regarding the process, our support team is available to assist you. Please submit a support request via the available channels, and we will promptly address your inquiries. You can view our status page here. Happy trading!

Last updated on Mar 14, 2025

Capture Requirements

Below are the requirements for size and quality of document images captured by any device, which are necessary for successful image processing by Document Reader SDK. More details are available on our KYC vendors website. Good lighting Good lighting helps to achieve better OCR results. If the image is too dark or too bright, the document might not be processed successfully. Avoid reflections Glares and reflections interfere with processing and reduce data extraction accuracy. We recommend not to use the flash of your mobile device when capturing document images. Focus and sharpness Make sure the image is clear and there are no blurred areas. Angle The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical) Margins (too small) Make sure there is minimal space around the document. It is recommended that the document takes up 70-80% of the image. Margins (too big) Make sure the space around the document does not take up more than 20-30% of the image. It is recommended that the document takes up 70-80% of the image. Contrast The document should be in clear contrast to the background. A light-coloured document on a light background, as well as a dark-coloured document on a dark background, might not be recognised. Resolution of the image To achieve a good quality of recognition of identification documents, we recommend that you provide images captured by a camera with a resolution of at least Full HD (1920×1080) and autofocus. Extraneous objects Make sure your hands or other objects do not cover document data.

Last updated on Feb 27, 2025